Refund and Cancellation Policy

Last updated: June 2026. Applies to all orders placed through splatchi.com.

VIN Caption Payment Policy

Made-to-order artwork  ·  50% deposit to begin  ·  Final 50% due before delivery

Deposit to Start

A 50% deposit is required at checkout to reserve your production slot and begin Week 1–2 photo capture and caption curation. This covers artist time, photo review and selection, curation of 1,000+ images, and development of your Top 10 signature captions.

Cancellation Window

If you cancel within 30 days of commissioning and before Design Proof #1 approval, you will receive 25% of your deposit back. The remaining amount covers work already completed — photo review, caption selection, and administration.

After 30 days, or after Design Proof #1 approval, the deposit becomes non-refundable.

After Design Proof Approval

Once Design Proof #1 is approved, we begin building your final digital composition. At this stage all sales become final — the artwork is custom to your VIN and cannot be resold or repurposed.

Final Balance

The remaining 50% balance is due at Week 7, after your approval of the full-scale digital preview. Canvas production, finishing, and insured shipping begin only after final payment is received.

Caption Refund Summary

TimingRefund
Cancel within 30 days and before Design Proof approval25% of deposit refunded
Cancel after 30 days or after Design Proof approvalNo refund

Rendition Payment Policy

Limited edition of 100  ·  Full payment at checkout  ·  30-day money back guarantee

Reserve Your Edition

Full payment is required at checkout to reserve your edition number (1/100 through 100/100). Your edition number is locked in once payment is completed.

30-Day Money Back Guarantee

If you’re not completely satisfied, you may request a refund within 30 days of purchase. Refund amount: full payment minus 30%. The 30% covers administration, delivery costs, certificate creation, reserved materials, and edition reservation.

After 30 Days

After the 30-day period, all sales are final. Your edition number is permanently retired and cannot be reassigned.

Certificate of Authenticity

Every Rendition includes a Certificate of Authenticity with your edition number, production notes, and verification details. The certificate is issued with your artwork after the refund period has ended.

Rendition Refund Summary

TimingRefund Amount
Cancel within 30 daysFull payment minus 30%
Cancel after 30 daysNo refund — final sale

Why These Policies Exist

Every VIN Caption is a custom commission tied to a specific vehicle, while every Rendition is part of a limited edition run. These policies protect the artist time, materials, and production costs invested in each piece — while giving you clear expectations and confidence throughout the process.

Delivery Delays

If your order is not delivered within 30 days of the estimated delivery date confirmed at checkout, you may contact us to request a full refund under your rights under the Ontario Consumer Protection Act, 2002. We will process eligible refunds within 15 days of your written request.

Contact

team@splatchi.com
Splatchi Couture, [Address, City, Province, Postal Code], Canada

Splatchi Couture Presents

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The Century Run Begins

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